General rental and booking conditions
1 – Stone & Living
Stone & Living is a real estate agency which provides rentals services named “Mon Chalet à la Montagne” and manages the website « www.location-appartement-chalet-alpes.com ». Stone & Living holds a professional real estate agent’s license to carry out transactions and rental property management. This card was issued by the CCI of Lyon under number n° CPI 69012017000018390. Stone & Living has subscribed to a financial guarantee of € 110,000 with AXA France and is also covered by a professional liability insurance policy.
Stone & Living is mandated by owners to market and manage holyday rentals of chalets or apartments on this website.
2 – Description
All information regarding the description of the chalets or apartments and furnishings is given in good faith based on the data provided by owners and our teams on site. Tourist, sporting, cultural or service information, resulting from information provided by local communities, public services, tourist offices, leisure and trade companies, etc. are provided as information only and cannot therefore engage any liability on the part of Stone & Living.
3 – Bookings
Any booking to become effective must be accompanied by a down payment equal to 50% of the rental price. The occupancy taxes are duly payable on the balance of the rental, which will be asked 45 days before the stay.
To book a chalet or an apartment with us :
1 / You book your stay by choosing your dates of stay online.
2/ Once your reservation is validated by our services, you will receive a confirmation by email, as well as a holiday rental contract and instructions to send your down payment.
3/ You pay the down payment of 50% within 48 hours either through bank wire or using a debit/credit card via the PayPal secure payment interface.
At 45 days prior to the start of the rental, you will have to pay the balance of the amount of the rental, the occupancy taxes and the security deposit. On receipt of the balance, you will receive your welcome pack with all the information about your rental.
In case of late booking, less than 45 days before arrival, the total amount of the stay will be claimed at the time of booking. In the event of unpaid balance within 45 days of arrival, Stone & Living reserves the right to consider your reservation as cancelled and to apply the cancellation conditions provided for this purpose and defined below.
4 – Price
Our prices include all taxes, charges (water, electricity, heating, garden maintenance, etc.) with the exception of the occupancy tax. The final house cleaning is included in the rental price. However, we ask you to leave the dishes clean (all our unit rentals have a dishwasher), clean the refrigerator of any food and drinks, and empty the garbage.
In the event of an increase in VAT, Stone & Living reserves the right to apply this increase to rental costs without notice.
5 – Modification / Annulation de séjour et prestations annexes par le client
In case of cancellation or modification, you must notify us in writing either by email via the contact form of our website or by mail at the above address via a registered mail with proof of receipt :
Stone and Living
1 rue de la République
69001 LYON
Any change in the dates of stay will be considered as cancellation and will be subject to the cancellation fees mentioned below.
- Cancellation more than 45 days before the beginning of your stay, we retain 25% of the amount of the rental cost
- Cancellation between 45 days and 30 days, we retain 50% of the amount of the rental cost
- Cancellation less than 30 days before the start of the stay, we retain 100% of the amount of the rental cost.
If you do not show up on the starting day of your stay, we retain 100% of the total amount of the rental cost.
You can of course contract out a cancellation insurance policy. Ask us for more details.
6 – Arrival and departure
The rental starts from 4.00 PM the day of your arrival and ends at the latest at 10.00 AM the day of your departure. In case of a late arrival after 8.00 pm, you must inform our teams by telephone in order to arrange for an appointment.
The rental period cannot exceed 90 consecutive nights.
The rental contract cannot be extended without the prior written consent of Stone & Living. The rental agreement shall cease to be in force at the expiry of the fixed term, without the need to give notice to quit. If the tenant decides to leave the premises before the scheduled date, he will not be entitled to any reimbursement for the remaining period, both for the accommodation and for any other ordered additional services.
7 – Security Deposit
A security deposit must be paid before arrival. The amount varies and is mentioned in the description of each villa. This deposit is settled either by credit card, by bank transfer or bank cheque (only in euro from a French bank).
This deposit is refunded within 8 days from the end of the stay, minus the allowances retained in case of any damage caused (contingent upon the contradictory inventory between your arrival day and your departure day). If the deposit is insufficient, the tenant agrees to complete the amount.
8 – Occupancy capacity
Each villa has a maximum occupancy determined by the bedding available. In no case will this capacity be exceeded. In the event of more guest turning up, our reception staff may refuse entry to the additional persons. If additional persons enter the villa without the knowledge of the reception staff, an indemnity of 20% the total rental cost per person (adult or child) will be payable by the tenant.
9 – Rules of procedure
In order to facilitate the life of your holiday, a set of rules is at your disposal in each villa; We thank you for reading and respecting them.
10 – Juridiction
In case of a dispute, the relevant jurisdiction shall be Lyon’s tribunals.